This is a bit different than what I normally post. But we want to hear from you.
Email us here and let us know what challenges you are facing, what issues you need help addressing, and what topics interest you in general. Be as specific and detailed as you like. We read each email we receive.
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Until next time,
Last week I discussed the transition from employee and peer to small group leader. As time goes on, another promotion may be in order for any number of reasons – organizational growth, retirement, and so on. Some organizations promote their employees but take them to other departments to lead new teams. This requires the leader and team to work to develop as a cohesive element, build comradery, striving towards success as the newly found team.
Many organizations will promote from within, taking someone from within the team and making them in charge of the whole team. The once peer, now leader, is about to take on another journey – leading other leaders. What does this look like? How does the new leader successfully lead this team, consisting of subordinate leaders and employees?
As with last week, there are a number of ways to do so. Here are a few tips to help make the transition smoother and more successful.
What other tips and tactics would you provide? What else would you like to see us write about? Share with us here.
Until next time.
Effective communication is essential to leading a team successfully. From a business perspective, effective communication may very well be the difference between obtaining or retaining clients and customers – or not. What about non-profits? Yup, communication is key here as well. Communication is important everywhere – business, non-profits, family, grocery store – everywhere. Communicating effectively to your team is just as important (more important?) as communicating with your clients, customers, and volunteers.
What is effective communication?
Effective communication is different from person to person and team to team, and really depends on the stage the team of people are in. Tuckman’s stages of group development of forming, storming, norming, and performing, increase the ease of effective communication over time. Teams in the forming stage need to communicate clearly, more frequently, and perhaps in more detail to ensure the message is understood. As the team grows together closer to the performing stage, each member learns how the other communicates, including body language, written, and oral communication, making communication easier and quicker.
At some point, teams may not even need to communicate as they are so in tune with each other that they know what the other is thinking or will do before it even happens. Military special operations units such as the Army Special Forces or Navy SEALS are a great example of this. A simple look, hand gesture, or mutual understanding of what to do in certain situations increases the ease of communication (of course these guys have trained for years together to get to this point).
But you don’t need to be a Navy SEAL to communicate effectively.
How do we communicate effectively?
Communicating effectively requires an understanding of what is being said. To ensure understanding, the communicator needs to confirm that what was said was actually heard. This can be done by validating what was said. There are many ways to do so, but these 3 are quite effective:
Next week I will discuss how this can help your team, grow your clients, and delight them with effective communication.